Pittsburgh Punch appreciates your business, we just have a few rules to follow. Please take a minute and read below.
(Hint) Better to wait to schedule than risk losing a class or late fee.
Late Cancel Policy
We at Pittsburgh Punch would like to welcome you and hope you reach goals you've always dreamed! We would also like to keep you informed of our class cancelation policy.
As a courtesy to others who would like to get their punch on, please cancel your reservation at least 2 hours prior to class if you are unable to make it. You can do this by logging into your MINDBODY account, clicking on My Info, and then My Schedule. For reservations canceled inside 2 hours, a class will be deducted from your account. For members with an unlimited package, a $10 late cancel fee or no-show will be charged to your account or one day deduction per no-show (absent).
We do realize sometimes things beyond your control happen, so if that is the case, as a best practice and to avoid losing your class credit or any late cancelation charge, wait to reserve your spot in class until you are certain you can make it.
Following contract completion, your AutoPay schedule may be canceled at any time. • A completed auto pay cancellation Email must be received at least 15 days in advance of your billing cycle. (Example: if you are scheduled to be charged February 14th and you want to cancel for the month of February, you must submit a cancellation form to Pittsburgh Punch by January 14th.) Contract PDF
Open gym follows the same scheduling and cancellation policy as classes.
We do not offer refunds on prepaid or paid-in-full memberships or prepaid personal training fees. In select circumstances, such as injuries or unusual life events, we allow members to freeze their memberships or save their unused sessions until a later date. However it is not possible for Pittsburgh Punch to refund prepaid membership fees under any circumstance.
Can I share my Membership or Class Pack with family and friends?
No. Memberships and Class Packs are assigned on an individual basis. They cannot be shared and are non-transferrable.